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Customer Service


Shipping & Delivery

We will choose a delivery service that is most suited to your order from Tumi Fair trade Wholesale Gifts and Crafts based on its size and weight. Normally this will be through UK Mail Couriers as we find they offer an excellent service. If you have any specific delivery requirements, please give us a call.

We aim to send orders within 5 business days of the order being made. If you need more urgent delivery, please give us a call to see if this will be possible - we will do whatever we can to accommodate your requests.

If you want to visit our Bristol warehouse to collect your order or view any products you are more than welcome, please try to make an appointment in advance.

Terms & Conditions

The following terms and conditions apply to all sales from this site:
1. All prices are exclusive of VAT. All goods remain the property of WeTrade Ltd until payment is received in full.
2. We must be notified of any breakages or shortages within 3 working days of receipt of goods.
3. Due to the handmade origin of our products, the finish and design may vary slightly from samples or website illustrations.
4. If you are a new customer all the first orders will be against pro-forma invoices. After this we will consider credit.
5. Unless otherwise agreed, payment of goods is due within 30 days of the date of invoice unless otherwise agreed in writing (including by email). We reserve the right to charge interest at 3% above base rate to overdue accounts.
6. We will make every effort to meet estimated delivery times, but it is agreed that any delivery times given shall only be estimates and delivery times shall not be of the essence.
7. We reserve the right to alter prices without prior notification, although every effort will be made to supply goods at prices current on date of order. Prices will be confirmed on invoice. If this causes you any concern - please give us a call.
8. Minimum order is £100.00 for jewellery excluding VAT.
9. Minimum order is £200.00 for non-jewellery items and mixed orders. Please call us in advance if you want to place an order of a smaller value as we may be able to accommodate this.
10. UK mainland carriage paid on orders over £400.00 excluding VAT to any one address.
11. Orders below £400.00 excluding VAT and outside UK mainland carriage charged at cost plus VAT. For your information orders up to 15kg UK mainland are charged at approximately £6.89 plus VAT.

Returns & Replacements

If there is a problem with your order, please let us know as soon as possible by giving us a call or dropping us an email. We will do our best to arrange a practical solution as soon as possible.

Ordering

You can order through this site or by giving us a call. Please feel free to do whatever you prefer. If you have any questions please give us a call or send us an email.

Payment, Pricing & Promotions

Payment should be made in accordance with our terms and conditions set out above. We will run promotions from time to time - these are offered at our discretion and may be withdrawn at anytime.

Viewing Orders

Once you have made an order you can view it through the "My Account" part of the website. If you want to make any changes to it, please get in touch.

Updating Account Information

You can update your email address, password, addresses and everything else through the "My Account" part of the website. However, if you are having any problems, please get in touch.